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ITIL 4 Foundation Exam is a certification exam that validates an individual's knowledge of IT Service Management, following the latest ITIL 4 framework. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL), which is a set of best practices for managing IT services. The ITIL 4 Foundation Exam is designed to test a candidate's understanding of the key concepts, principles, and terminology of ITIL 4, as well as their ability to apply them in a real-world context.

ITIL 4 Foundation Exam is designed to evaluate a candidate's understanding of the ITIL framework, including key concepts, principles, and practices. ITIL-4-Foundation Exam covers topics such as service management, service value system, service value chain, and ITIL practices. It is a multiple-choice exam that consists of 40 questions and takes 60 minutes to complete. Candidates who pass the exam receive the ITIL 4 Foundation certification, which demonstrates their knowledge and understanding of the ITIL framework. ITIL 4 Foundation Exam certification is highly valued by employers and can help professionals advance their careers in IT service management.

ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL 4 certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader. It is also a valuable certification for IT professionals who want to improve their understanding of IT Service Management and gain a competitive edge in their careers. ITIL 4 Foundation Exam certification is globally recognized and respected, and it demonstrates an individual's commitment to ongoing professional development in the field of IT Service Management.

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ITIL 4 Foundation Exam Sample Questions (Q383-Q388):

NEW QUESTION # 383
Which of the four dimensions' focuses on roles responsibilities and systems of authority?

A. Information and technology
B. Partners and suppliers
C. Organizations and people
D. Value streams and processes

Answer: C

Explanation:
Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2. This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3. Reference: ITIL Foundation - ITIL 4 Edition, page 8; ITIL 4 - A Pocket Guide, page 19; ITIL 4 Practice Guide: Organizational Change Management, page 7.

NEW QUESTION # 384
Which dimension of service management considers the workflows and controls needed to deliver services?

A. Organization and people
B. Partners and suppliers
C. Value streams and processes
D. Information and technology

Answer: D

Explanation:
Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management

NEW QUESTION # 385
Which statement about change authorization is CORRECT?

A. A change authority should be assigned to each type of change and change model
B. Standard changes are high risk and should be authorized by the highest level of change authority
C. Centralizing change authorization to a single person is the most effective means of authorization
D. The authorization of normal changes should be expedited to ensure they can be implemented quickly

Answer: A

NEW QUESTION # 386
Which of the following is a necessity to a successful service level agreement (SLAs)?

A. Base the SLA on system-based metrics that are useful to the service provider
B. Vague targets, such as those related to user experience should be avoided
C. The language and terms used in the SLA should be commonly understood by all parties
D. In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next

Answer: C

Explanation:
A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both services required and the expected level of service1. A necessity to a successful SLA is that the language and terms used in the SLA should be commonly understood by all parties, to avoid ambiguity, confusion, and disputes2. The other statements are not true because:
* Base the SLA on system-based metrics that are useful to the service provider: The SLA should be based on customer-based metrics that are meaningful to the customer and reflect the value of the service2.
* In order to promote consistent service, they should be carried forward, unchanged, from one year to the next: The SLA should be reviewed and updated regularly to reflect changing business needs, customer expectations, and service performance2.
* Vague targets, such as those related to user experience should be avoided: The SLA should include both quantitative and qualitative targets, such as those related to user experience, satisfaction, and perception, as well as availability, reliability, and security2. References: ITIL Foundation - ITIL 4 Edition, page
16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Level Management, page 8.

NEW QUESTION # 387
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A. Collaborate and promote visibility
B. Optimize and automate
C. Start where you are
D. Keep it simple and practical

Answer: D

NEW QUESTION # 388
......

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