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SAP Certified Associate - Organizational Change Management 認定 C-OCM-2503 試験問題 (Q33-Q38):

質問 # 33
What is the added value of a change plan? Note: There are 2 correct answers to this question.

A. It facilitates the ranking of change management activities according to their importance.
B. It helps to identify required resources for the change management execution and to ensure their availability.
C. It allows you to coordinate and monitor the progress of all change management activities.
D. It provides important input for updating the overall project plan.

正解：B、C

解説：
A change plan in SAP's Organizational Change Management framework is a structured tool that outlines the scope, activities, and timeline for managing the people side of a project, such as an SAP cloud implementation. Option A is correct because coordinating and monitoring progress is a core function of the change plan-it ensures that all change management activities (e.g., communication, training, stakeholder engagement) are executed in sync with the project timeline. Option D is also correct because identifying and securing resources (e.g., change agents, trainers, or tools) is critical for effective execution, and the change plan serves this purpose by mapping out resource needs. Option B is incorrect because ranking activities by importance is not a primary function of the change plan; prioritization may occur, but it's not the focus.
Option C is also incorrect-while the change plan aligns with the project plan, its primary value is not to update the overall project plan but to support the change management effort specifically.
Extract from SAP OCM Concepts: The change plan aligns with SAP Activate's emphasis on structured preparation and execution, ensuring resources and activities are managed effectively (SAP Activate Methodology, Change Management Workstream).

質問 # 34
Which advice fosters a successful delivery of change communication activities? Note: There are 2 correct answers to this question.

A. Don't overcommunicate.
B. Develop a compelling, comprehensive change story.
C. Go for a good communication mix.
D. Focus on digital communication channels.

正解：B、C

解説：
Effective change communication in SAP projects balances reach and clarity. Option A is correct because a mix of channels (e.g., emails, workshops, videos) ensures broad coverage and suits different preferences.
Option D is correct as a compelling change story articulates the "why" and "what" of the project, fostering buy-in. Option B is incorrect-while overcommunication can overwhelm, the advice to "not overcommunicate" lacks specificity and isn't a proactive strategy. Option C is also incorrect; over-reliance on digital channels may exclude non-digital users and isn't universally effective.
Extract from SAP OCM Concepts: SAP OCM emphasizes a varied communication approach and a strong narrative to drive engagement (SAP OCM Framework).

質問 # 35
The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the
"supporters" category. Which strategies should you use? Note: There are 2 correct answers to this question.

A. Use their positive attitude to influence others in their area of responsibility
B. Assign them project roles to increase their influence on the success of the project
C. Involve them in project activities to facilitate design decisions
D. Ask them to exert pressure on the skeptics in their area of responsibility

正解：B、C

質問 # 36
What are typical roles for managing and executing enablement activities in an SAP project? Note: There are 3 correct answers to this question.

A. Process owner for creating and delivering enablement content
B. Enablement administrator for managing the enablement logistics
C. Content developer and trainer for creating and delivering enablement activities
D. Enablement lead for overseeing all enablement activities
E. Test manager for validating the enablement content

正解：B、C、D

解説：
Enablement in SAP projects involves specific roles to ensure effective training. Option A is correct because the enablement administrator handles logistics (e.g., scheduling, tools). Option B is correct as content developers and trainers create and deliver materials. Option E is correct because the enablement lead oversees the strategy and execution. Option C is incorrect-process owners provide input but don't typically create or deliver content. Option D is incorrect; test managers validate systems, not enablement content.
Extract from SAP OCM Concepts: SAP Activate's enablement workstream defines roles like administrator, trainer, and lead for effective learning (SAP Enablement Framework).

質問 # 37
How would you describe the different dimensions of SAP's organizational change management framework?
Note: There are 3 correct answers to this question.

A. Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.
B. Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.
C. Change realization includes activities to realize the business benefits associated with the cloud implementation.
D. Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.
E. Change strategy covers activities to set up change management properly.

正解：A、C、E

解説：
SAP's OCM framework has key dimensions. Option A is correct-change strategy sets the foundation (e.g., planning, scoping). Option B is correct as realization focuses on delivering benefits (e.g., adoption). Option D is correct because leadership equips managers to manage change and resistance. Option C is incomplete- effectiveness evaluates impact but isn't fully defined here. Option E is a tactic, not a dimension; communication supports other dimensions.
Extract from SAP OCM Concepts: SAP OCM includes strategy, realization, and leadership as core dimensions (SAP OCM Framework).

質問 # 38
......

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