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Free PDF Quiz 2025 Salesforce Energy-and-Utilities-Cloud–Reliable Clearer Explanation

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q72-Q77):

NEW QUESTION # 72
How is the Energy and Utilities Cloud solution installed on an org?

A. A specialized org that Salesforce creates with the solution installed is required
B. Its included as part of core and will be deployed when licenses are purchased
C. The functionality is unlocked based on the license types assigned to the org
D. Its installed as a managed package and unmanaged components

Answer: D

Explanation:
The Salesforce Energy and Utilities Cloud solution is typically installed in a Salesforce org as a combination of a managed package along with unmanaged components. The managed package includes the core functionalities and objects that are part of the Energy and Utilities Cloud framework, ensuring consistency and support across different orgs. The unmanaged components allow for customization and extension specific to the organization's needs, enabling them to tailor the solution to their unique business processes and requirements. Reference = The process for installing Salesforce Energy and Utilities Cloud, including the distinction between managed and unmanaged components, is detailed in the Salesforce documentation and the Energy and Utilities Cloud installation guide, available on the Salesforce website or through the Salesforce AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsUWUAZ

NEW QUESTION # 73
When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A. Meter reading data
B. Caserdated data
C. Billing related data
D. Contact data

Answer: A,C

Explanation:
In the context of data mastery in Salesforce Energy and Utilities Cloud, certain types of data should remain mastered in the relevant legacy applications due to their specialized nature and the complexities involved in their management. These include: C.Meter Reading Data: Typically generated by systems dedicated to capturing and processing readings from energy meters. This data is central to billing and consumption analysis and often requires specialized systems to manage. D.Billing Related Data: Involves complex calculations, tariff management, and financial transactions. Legacy billing systems are usually deeply integrated with financial management processes and may be subject to regulatory compliance requirements. Keeping these data types mastered in their respective legacy systems while integrating them with Salesforce for visibility and customer service can offer the best balance of specialized control and comprehensive customer management.References= Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex data types like meter readings and billing information, highlighting best practices for achieving a comprehensive view of customer data:https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_an

NEW QUESTION # 74
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
B. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
C. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
D. The Energy and Utilities Cloud data model is required for OmniStudio.

Answer: B

NEW QUESTION # 75
What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

A. OmniStudio DataPacks
B. IDX Workbench
C. Salesforce Export Wizard
D. DataLoader.io

Answer: A

Explanation:
When migrating configurations, especially those related to OmniStudio components from a sandbox to production environment in Salesforce, OmniStudio DataPacks are the recommended tool. OmniStudio DataPacks, part of the Salesforce DevOps toolkit, allow for the bundling and deployment of complex configurations and metadata associated with OmniStudio components. This tool is specifically designed to handle the intricate dependencies and settings of OmniStudio components, ensuring a seamless and error-free migration process. Reference = Salesforce documentation on OmniStudio deployment and migration strategies emphasizes the use of OmniStudio DataPacks for effective configuration migrations. This is outlined in the Salesforce OmniStudio Developer Guide, which provides detailed instructions on using DataPacks for deploying OmniStudio solutions: https://developer.salesforce.com/docs/atlas.en-us.omnistudio.meta/omnistudio/

NEW QUESTION # 76
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
B. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
C. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
D. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

Answer: D

Explanation:
implementations simple and easy
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

NEW QUESTION # 77
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